All hotfix upgrades are now complete and we are monitoring the results.
We will continue to keep you updated.
Please do not hesitate to contact the Support team if needed Technical Support
Posted May 15, 2024 - 21:36 UTC
Update
A hotfix is available. Customers can expect approximately 20 minutes of downtime over the next 24 hours when their upgrade occurs.
We will continue to keep you updated.
Please do not hesitate to contact the Support team if needed Technical Support
Posted May 15, 2024 - 00:15 UTC
Identified
The cause of the issue(s) has been identified as unanticipated changes to the Microsoft call stream data resulting in certain values not being reported.
We are implementing a solution and a fix will be available shortly. We will continue to keep you updated.
Please do not hesitate to contact the Support team if needed Technical Support
Posted May 14, 2024 - 15:06 UTC
Investigating
We are currently investigating a Call Quality Dashboard (CQD) issue. Some Vantage DX customers may experience delays or missing Call Quality Dashboard data.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support