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All Systems Operational
About This Site
Welcome to Martello's status page, where you'll find status information for Martello's products and services.
Help Center
Vantage DX
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Operational
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2025
No incidents reported today.
May 19, 2025
No incidents reported.
May 18, 2025
No incidents reported.
May 17, 2025
No incidents reported.
May 16, 2025
No incidents reported.
May 15, 2025
Completed -
The scheduled maintenance has been completed.
May 15, 23:00 UTC
May 15, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 UTC
May 15, 21:00 UTC
Scheduled -
Martello will be performing maintenance on the Vantage DX platform. The maintenance will be performed outside of business hours.
Customers can expect a short period of downtime during the maintenance period.
Please do not hesitate to contact the Support team if needed: Technical Support
Martello Team
May 13, 17:57 UTC
Customers can expect a short period of downtime during the maintenance period.
Please do not hesitate to contact the Support team if needed: Technical Support
Martello Team
May 13, 17:57 UTC
May 14, 2025
No incidents reported.
May 13, 2025
Resolved -
Microsoft CQD services have recovered and Vantage DX Data Analysis Dashboards are retrieving available data.
Customers can expect current and future call data to display in their Vantage DX Data Analysis Dashboards; however call data from May 13, 07:00 UTC to May 13, 12:30 UTC, may remain limited for some customers.
Please do not hesitate to contact the Support Team if needed Technical Support
May 13, 12:59 UTC
Customers can expect current and future call data to display in their Vantage DX Data Analysis Dashboards; however call data from May 13, 07:00 UTC to May 13, 12:30 UTC, may remain limited for some customers.
Please do not hesitate to contact the Support Team if needed Technical Support
May 13, 12:59 UTC
Monitoring -
Vantage DX has detected a decline in available call record data in Microsoft CQD, for customers in Western Europe.
Some Vantage DX customers may experience delays or missing call data in their Vantage DX Data Analysis Dashboards.
Our team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
May 13, 10:53 UTC
Some Vantage DX customers may experience delays or missing call data in their Vantage DX Data Analysis Dashboards.
Our team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
May 13, 10:53 UTC
May 12, 2025
No incidents reported.
May 11, 2025
No incidents reported.
May 10, 2025
No incidents reported.
May 9, 2025
Completed -
The scheduled maintenance has been completed.
May 9, 02:00 UTC
May 9, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 18:00 UTC
May 8, 18:00 UTC
Scheduled -
Martello will be performing a scheduled upgrade of all Vantage DX systems.
Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.
Feature Highlights: Zoom Dashboards and Customer Management Features for Service Providers
-Zoom Monitoring: This release introduces several new features to help you monitor the quality of your Zoom meetings and webinars
-Application Health: Receive a notification when warnings or errors are raised for an integration or for the Vantage DX application.
-Customer Management: New features simplify the process of onboarding new customers and viewing their data.
-Learning Hub: Interactive, self-paced courses help you get the most out of Vantage DX.
Find out more about the release here.
Download a PDF copy of the Release Notes here.
Please do not hesitate to contact the Support team if needed: Technical Support
Martello Team
May 6, 18:57 UTC
Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.
Feature Highlights: Zoom Dashboards and Customer Management Features for Service Providers
-Zoom Monitoring: This release introduces several new features to help you monitor the quality of your Zoom meetings and webinars
-Application Health: Receive a notification when warnings or errors are raised for an integration or for the Vantage DX application.
-Customer Management: New features simplify the process of onboarding new customers and viewing their data.
-Learning Hub: Interactive, self-paced courses help you get the most out of Vantage DX.
Find out more about the release here.
Download a PDF copy of the Release Notes here.
Please do not hesitate to contact the Support team if needed: Technical Support
Martello Team
May 6, 18:57 UTC
May 8, 2025
May 7, 2025
Resolved -
Microsoft CQD services have recovered and Vantage DX Data Analysis Dashboards are retrieving available data.
Customers can expect current and future call data to display in their Vantage DX Data Analysis Dashboards; however call data from May 6, 19:00 UTC to May 7, 02:00 UTC, may remain limited.
Please do not hesitate to contact the Support Team if needed Technical Support
May 7, 09:51 UTC
Customers can expect current and future call data to display in their Vantage DX Data Analysis Dashboards; however call data from May 6, 19:00 UTC to May 7, 02:00 UTC, may remain limited.
Please do not hesitate to contact the Support Team if needed Technical Support
May 7, 09:51 UTC
Monitoring -
Vantage DX has detected a decline in available call record data in Microsoft CQD, for customers in the United States.
Some Vantage DX customers may experience delays or missing call data in their Vantage DX Data Analysis Dashboards.
The team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Next update by: Wednesday, May 7, 2025 at 13:00 UTC
May 7, 01:55 UTC
Some Vantage DX customers may experience delays or missing call data in their Vantage DX Data Analysis Dashboards.
The team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Next update by: Wednesday, May 7, 2025 at 13:00 UTC
May 7, 01:55 UTC
May 6, 2025
No incidents reported.