Get email notifications whenever Martello creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
All Systems Operational
About This Site
Welcome to Martello's status page, where you'll find status information for Martello's products and services.
Help Center
Vantage DX
?
Operational
Mail Routing Echo Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2025
No incidents reported today.
Apr 22, 2025
No incidents reported.
Apr 21, 2025
No incidents reported.
Apr 20, 2025
No incidents reported.
Apr 19, 2025
No incidents reported.
Apr 18, 2025
Resolved -
On April 17, 2025 Vantage DX detected a decline in available call record data in Microsoft CQD, for customers in the United States.
Microsoft CQD services have recovered and Vantage DX has retrieved available data, however some customers may experience limited or missing calls records in Vantage DX.
Please do not hesitate to contact the Support team if needed Technical Support
The Martello Team
Apr 18, 01:15 UTC
Microsoft CQD services have recovered and Vantage DX has retrieved available data, however some customers may experience limited or missing calls records in Vantage DX.
Please do not hesitate to contact the Support team if needed Technical Support
The Martello Team
Apr 18, 01:15 UTC
Apr 17, 2025
No incidents reported.
Apr 16, 2025
No incidents reported.
Apr 15, 2025
Resolved -
We continue to observe some periodic delays before call records become available in Microsoft CQD, sometimes hours after the end of a call. As a result, some customers in the Western European region may continue to experience periodic delays before calls records appear in Vantage DX.
We are resolving this advisory as there is no issue with the Vantage DX infrastructure. We kindly ask that if you experience delays, open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Apr 15, 17:17 UTC
We are resolving this advisory as there is no issue with the Vantage DX infrastructure. We kindly ask that if you experience delays, open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Apr 15, 17:17 UTC
Update -
We are continuing to monitor for any further issues.
Mar 21, 19:56 UTC
Mar 21, 19:56 UTC
Monitoring -
After a thorough investigation, we have determined that missing or delayed call logs is isolated to Microsoft CQD services for some customers in Western European regions and there is no issue with the
Vantage DX infrastructure. Our team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Mar 21, 17:43 UTC
Vantage DX infrastructure. Our team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Mar 21, 17:43 UTC
Investigating -
We are seeing indications that the problem may be due to a Microsoft issue and not Vantage DX.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Mar 12, 13:19 UTC
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Mar 12, 13:19 UTC
Apr 14, 2025
No incidents reported.
Apr 13, 2025
No incidents reported.
Apr 12, 2025
No incidents reported.
Apr 11, 2025
Resolved -
Microsoft Teams services have recovered.
If any customers are still experiencing any of the related errors, please contact the support team Technical Support
Apr 11, 19:01 UTC
If any customers are still experiencing any of the related errors, please contact the support team Technical Support
Apr 11, 19:01 UTC
Monitoring -
Some customers may encounter the following errors when using the Teams Advanced workload:
• Create Channel Time could not be retrieved. CreateChannel failed: (400) Bad Request
• Post Message to Channel Time could not be retrieved
• Upload File to Channel Time could not be retrieved
• Download File Time could not be retrieved
After a thorough investigation, we have determined that these failures are occurring in the Microsoft Teams back-end services and there is no issue with the Vantage DX infrastructure.
We encourage customer's to monitor their Microsoft 365 admin center for Teams related advisories in their region or open a support request with Microsoft.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Apr 8, 16:33 UTC
• Create Channel Time could not be retrieved. CreateChannel failed: (400) Bad Request
• Post Message to Channel Time could not be retrieved
• Upload File to Channel Time could not be retrieved
• Download File Time could not be retrieved
After a thorough investigation, we have determined that these failures are occurring in the Microsoft Teams back-end services and there is no issue with the Vantage DX infrastructure.
We encourage customer's to monitor their Microsoft 365 admin center for Teams related advisories in their region or open a support request with Microsoft.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Apr 8, 16:33 UTC
Apr 10, 2025
No incidents reported.
Apr 9, 2025
No incidents reported.