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All Systems Operational
Vantage DX
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Operational
Mail Routing Echo Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2024
No incidents reported today.
Oct 20, 2024
No incidents reported.
Oct 19, 2024
No incidents reported.
Oct 18, 2024
Resolved -
Oct 18, 2024, 3:00 PM EDT Microsoft published the final update for this event: We've completed our operation to process the remaining backlogged requests, and we've monitored our service health telemetry to confirm that the affected call reporting data is now being delivered as expected and impact is remediated.
This incident has been resolved.
Martello Team
Oct 18, 20:46 UTC
This incident has been resolved.
Martello Team
Oct 18, 20:46 UTC
Update -
Oct 17, 2024, 1:29 PM EDT Microsoft published an update: We've determined that the vast majority of the backlog has completed processing, and that impact has been resolved for most affected admins.
Customer's can monitor their Microsoft 365 admin center / TM910923 Admins may be unable to view call reporting data for Microsoft Teams calls for updates directly from Microsoft.
Customers can expect current and future call data to display in their Vantage DX Data Analysis Dashboards; however call data from October 12 to 16, 2024, will remain limited.
Please do not hesitate to contact the Support team if needed Technical Support
Oct 17, 19:58 UTC
Customer's can monitor their Microsoft 365 admin center / TM910923 Admins may be unable to view call reporting data for Microsoft Teams calls for updates directly from Microsoft.
Customers can expect current and future call data to display in their Vantage DX Data Analysis Dashboards; however call data from October 12 to 16, 2024, will remain limited.
Please do not hesitate to contact the Support team if needed Technical Support
Oct 17, 19:58 UTC
Monitoring -
On Oct 15, 2024, 2:03 PM EDT Microsoft published an update: We’ve completed the rebalancing of the request traffic, and we're monitoring as the backlog of stale data processes and new data populates. Admins will experience remediation incrementally while the backlog of data continues to process.
Customer's can monitor their Microsoft 365 admin center / TM910923 Admins may be unable to view call reporting data for Microsoft Teams calls for updates directly from Microsoft.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Oct 16, 14:59 UTC
Customer's can monitor their Microsoft 365 admin center / TM910923 Admins may be unable to view call reporting data for Microsoft Teams calls for updates directly from Microsoft.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Oct 16, 14:59 UTC
Identified -
On Oct 14, 2024, 5:09 PM EDT, Microsoft published an advisory: TM910923 Admins may be unable to view call reporting data for Microsoft Teams calls
The issue may impact several services, including:
- callRecord Graph API
- Teams admin center - Call Analytics
- Call Quality Dashboard
Other services may also be impacted.
Customer's can monitor their Microsoft 365 admin center / Service Health / TM910923 Admins may be unable to view call reporting data for Microsoft Teams calls for updates directly from Microsoft.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Oct 15, 14:35 UTC
The issue may impact several services, including:
- callRecord Graph API
- Teams admin center - Call Analytics
- Call Quality Dashboard
Other services may also be impacted.
Customer's can monitor their Microsoft 365 admin center / Service Health / TM910923 Admins may be unable to view call reporting data for Microsoft Teams calls for updates directly from Microsoft.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Oct 15, 14:35 UTC
Investigating -
We are currently investigating a Vantage DX Analytics Call Quality Dashboard issue. Some Vantage DX customers may experience missing data.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
When contacting support, please check whether call data is also missing in your Microsoft Teams Microsoft Call Quality Dashboard
Oct 14, 17:14 UTC
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
When contacting support, please check whether call data is also missing in your Microsoft Teams Microsoft Call Quality Dashboard
Oct 14, 17:14 UTC
Oct 17, 2024
Oct 16, 2024
Oct 15, 2024
Oct 14, 2024
Oct 13, 2024
No incidents reported.
Oct 12, 2024
No incidents reported.
Oct 11, 2024
No incidents reported.
Oct 10, 2024
No incidents reported.
Oct 9, 2024
No incidents reported.
Oct 8, 2024
No incidents reported.
Oct 7, 2024
No incidents reported.