Teams Call Quality Dashboard data missing or delayed for some users in West European regions
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Update - We are continuing to monitor for any further issues.
Mar 21, 2025 - 19:56 UTC
Mar 21, 2025 - 19:56 UTC
Monitoring - After a thorough investigation, we have determined that missing or delayed call logs is isolated to Microsoft CQD services for some customers in Western European regions and there is no issue with the
Vantage DX infrastructure. Our team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Mar 21, 2025 - 17:43 UTC
Vantage DX infrastructure. Our team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.
Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Mar 21, 2025 - 17:43 UTC
Investigating - We are seeing indications that the problem may be due to a Microsoft issue and not Vantage DX.
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Mar 12, 2025 - 13:19 UTC
We will continue to update as information becomes available.
Please do not hesitate to contact the Support team if needed Technical Support
Mar 12, 2025 - 13:19 UTC
Vantage DX
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Operational
Mail Routing Echo Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vantage DX Upgrades Mar 25, 2025 18:00 - Mar 26, 2025 02:00 UTC
Martello will be performing a scheduled upgrade of all Vantage DX systems.
Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.
Feature Highlights: Minor bug fixes and improvements
Find out more about the release here.
Please do not hesitate to contact the Support team if needed: Technical Support
Martello Team
Posted on Mar 21, 2025 - 17:50 UTC
Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.
Feature Highlights: Minor bug fixes and improvements
Find out more about the release here.
Please do not hesitate to contact the Support team if needed: Technical Support
Martello Team
Posted on Mar 21, 2025 - 17:50 UTC