Identified - We have identified the cause of the issue. Unexpected changes to the Microsoft Teams infrastructure meant that Vantage DX was unable to successfully complete some Teams tests including: Instant Message Time, Check Presence Time and Teams Connection Time. We are implementing a solution and a fix will be available shortly.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

Jun 21, 2024 - 21:05 UTC
Investigating - We are currently investigating an issue affecting Vantage DX Monitoring.

Some customers may encounter the error : "CreateEndPoint failed: (403) Forbidden" when using Teams Advanced workloads.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed: Technical Support

Jun 20, 2024 - 13:39 UTC
Vantage DX ? Degraded Performance
Mail Routing Echo Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2024

No incidents reported today.

Jun 21, 2024

Unresolved incident: Vantage DX Monitoring: Teams monitoring: CreateEndPoint failed: (403) Forbidden.

Jun 20, 2024
Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Resolved - This incident has been resolved.
Jun 12, 15:33 UTC
Monitoring - All upgrades are now complete and we are monitoring the results.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

Jun 11, 20:04 UTC
Identified - Martello will be performing a scheduled upgrade of all Vantage DX systems beginning Jun 11, 2024 18:00 UTC

Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

Jun 7, 17:59 UTC
Investigating - Martello will be performing a scheduled upgrade of all Vantage DX systems beginning Jun 11, 2024 18:00 UTC

Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

Jun 7, 16:34 UTC
Identified - We have identified the cause of the issue. Unexpected changes to the Microsoft Teams infrastructure meant that Vantage DX was unable to successfully complete Teams Message tests. We are implementing a solution and a fix will be available shortly.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

Jun 5, 18:13 UTC
Investigating - We are currently investigating an issue affecting Vantage DX Monitoring.

Some users may encounter the following error when using the Instant Messaging feature in the Teams Advanced workload: "Instant Message Time could not be retrieved. PollNotifications failed: (500)".

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed: Technical Support

Jun 4, 21:12 UTC
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 UTC
Scheduled - Martello will be performing a scheduled upgrade of all Vantage DX systems.

Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.

Feature Highlights:
A change to the Microsoft Teams infrastructure impacted the Instant Messaging feature in the Teams Advanced workload. This release resolves the issue.


Find out more about the release here.

Please do not hesitate to contact the Support team if needed: Technical Support

Martello Team

Jun 7, 16:32 UTC
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 18:00 UTC
Scheduled - Martello will be performing a scheduled upgrade of all Vantage DX systems.

Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.

Release highlights:

This release introduces an improvement to the way that Vantage DX proactively monitors Teams audio calls. Vantage DX Monitoring robots have been updated to connect to Azure Communication Services (ACS). ACS is the underlying infrastructure that supports the Teams application. By using this connection, the robots can access the entire Teams communication platform, which will allow for expanded functionality in the future.

Please do not hesitate to contact the Support team if needed: Technical Support

Martello Team

Jun 4, 17:42 UTC