All Systems Operational
Vantage DX ? Operational
Mail Routing Echo Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024
Resolved - This incident has been resolved.
May 27, 19:47 UTC
Monitoring - All upgrades are now complete and we are monitoring the results.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

May 24, 21:25 UTC
Update - Martello will be performing a scheduled upgrade of all Vantage DX systems.

Customers can expect approximately 20 minutes of downtime over the next 12 hours when their upgrade occurs.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

May 24, 18:01 UTC
Update - The cause of this issue has been identified as unanticipated changes to the Microsoft Network Assessment tool. This has resulted in 2 of 24 synthetic testing values not being reported.

No Real User Monitoring data or functionality is impacted by this issue.

Resolution: We are currently working on a solution that will both resolve the issue and utilize an enhanced service platform aligned with Microsoft’s innovative direction.

Please do not hesitate to contact the Support team if needed Technical Support

May 23, 20:16 UTC
Identified - The cause of the issue has been identified as unanticipated changes to the Microsoft Network Assessment tool. This has resulted in certain values not being reported.

We are currently scoping a solution. Customers can expect the next update by 21:00 UTC May 23.

Please do not hesitate to contact the Support team if needed Technical Support

May 22, 21:38 UTC
Update - We are continuing to investigate this issue.
May 22, 15:44 UTC
Investigating - We are currently investigating a VDX Monitoring issue. Some customers may experience missing voice related metrics for both Teams and Teams Advanced dashboards.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed Technical Support

May 21, 15:51 UTC
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
May 23, 2024
May 22, 2024
May 21, 2024
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - This incident has been resolved.
May 16, 13:57 UTC
Monitoring - All hotfix upgrades are now complete and we are monitoring the results.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

May 15, 21:36 UTC
Update - A hotfix is available. Customers can expect approximately 20 minutes of downtime over the next 24 hours when their upgrade occurs.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

May 15, 00:15 UTC
Identified - The cause of the issue(s) has been identified as unanticipated changes to the Microsoft call stream data resulting in certain values not being reported.

We are implementing a solution and a fix will be available shortly. We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support

May 14, 15:06 UTC
Investigating - We are currently investigating a Call Quality Dashboard (CQD) issue. Some Vantage DX customers may experience delays or missing Call Quality Dashboard data.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed Technical Support

May 13, 15:44 UTC
May 15, 2024
May 14, 2024