Teams Call Quality Dashboard missing data

Incident Report for Martello

Resolved

This incident has been resolved.
Posted Nov 23, 2024 - 14:50 UTC

Monitoring

Microsoft Call Quality services have recovered and we are monitoring as Vantage DX Data Analysis Dashboards retrieve available data.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed Technical Support
Posted Nov 22, 2024 - 14:39 UTC

Update

We are continuing to monitor this issue.
Posted Nov 22, 2024 - 02:37 UTC

Identified

We are continuing to monitor this issue.
Posted Nov 21, 2024 - 02:43 UTC

Investigating

We are currently investigating a Call Quality Dashboard (CQD) issue. Some Vantage DX customers may experience delays or missing Call Quality Dashboard data.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed Technical Support
Posted Nov 20, 2024 - 14:41 UTC
This incident affected: Vantage DX.