Martello Status

Teams Call Quality Dashboard data missing or delayed for some users in West European regions

Update - We are continuing to monitor for any further issues.
Mar 21, 2025 - 19:56 UTC

Monitoring - After a thorough investigation, we have determined that missing or delayed call logs is isolated to Microsoft CQD services for some customers in Western European regions and there is no issue with the
Vantage DX infrastructure. Our team is actively monitoring the situation and we kindly ask that you open a CQD support request with Microsoft.

Please contact Martello Technical Support if you require help or guidance when raising a support request with Microsoft.
Mar 21, 2025 - 17:43 UTC

Investigating - We are seeing indications that the problem may be due to a Microsoft issue and not Vantage DX.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed Technical Support
Mar 12, 2025 - 13:19 UTC

Vantage DX Operational

Mail Routing Echo Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Vantage DX Upgrades

Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 UTC

Scheduled - Martello will be performing a scheduled upgrade of all Vantage DX systems.

Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.

Feature Highlights: Minor bug fixes and improvements

Find out more about the release here.

Please do not hesitate to contact the Support team if needed: Technical Support

Martello Team
Mar 21, 17:50 UTC

Mar 25, 2025

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Unresolved incident: Teams Call Quality Dashboard data missing or delayed for some users in West European regions.

Mar 20, 2025

No incidents reported.