Martello Status

Teams Call Quality Dashboard missing data

Investigating - We are currently investigating a Call Quality Dashboard (CQD) issue. Some Vantage DX customers may experience delays or missing Call Quality Dashboard data.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed Technical Support
Nov 20, 2024 - 14:41 UTC

Vantage DX Degraded Performance

Mail Routing Echo Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Vantage DX Upgrades Nov 21, 2024 21:00 - Nov 22, 2024 03:00 UTC

Martello will be performing a scheduled upgrade of all Vantage DX systems.

Customers can expect approximately 20 minutes of downtime during the period when their upgrade occurs. The upgrades will be performed outside of business hours for your region.

Feature Highlights: Building data from the Microsoft CQD, New Network Data, and More
- Building Data: If you have uploaded building data to your Microsoft CQD, you can now view it in Vantage DX.
- New Network Data: You can now view local (private) IP addresses and information about VPN connectivity.
- Teams Outage Detection: When a Teams Outage is detected at 3 or more locations, the locations are mapped with interactive pins on the Teams Overview Dashboard.

Find out more about the release here.

Please do not hesitate to contact the Support team if needed: Technical Support

Martello Team
Posted on Nov 19, 2024 - 15:54 UTC

Past Incidents

Nov 20, 2024

Unresolved incident: Teams Call Quality Dashboard missing data.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Teams Call Quality Dashboard missing data

Resolved - This incident has been resolved.

Affected customers can expect current and future call data to display in their Vantage DX Data Analysis Dashboards; however call data from November 10 to 11, 2024, will remain limited.

Please do not hesitate to contact the Support team if needed Technical Support
Nov 12, 15:12 UTC

Monitoring - Microsoft Call Quality services have recovered and we are monitoring as Vantage DX Data Analysis Dashboards retrieve available data.

We will continue to update as information becomes available.

Please do not hesitate to contact the Support team if needed Technical Support
Nov 12, 03:50 UTC

Nov 11, 2024

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Vantage DX Monitoring: Teams Advanced workloads

Resolved - This incident has been resolved.
Nov 6, 15:15 UTC

Monitoring - All restarts are now complete and we are monitoring the results.

We will continue to keep you updated.

Please do not hesitate to contact the Support team if needed Technical Support
Nov 6, 01:22 UTC

Identified - Martello will be performing a restart of all Vantage DX systems November 5, 2024 21:00 UTC to resolve an issue affecting the creation of new Teams Advanced configurations or changes to existing configurations.

Customers can expect approximately 20 minutes of downtime during the period when the restart occurs. The restart will be performed outside of business hours for your region.

After the restart, Robots will continue to work as expected.

Please do not hesitate to contact the Support team if needed Technical Support
Nov 5, 21:22 UTC

Investigating - We are currently working to resolve an issue that affects Teams Advanced workload configurations on Vantage DX Monitoring robots.

Customers are unable to create new Teams Advanced configurations or change existing configurations. Existing Teams Advanced configurations continue to work as expected if they are unchanged.

Please do not hesitate to contact the Support team if needed Technical Support
Nov 5, 16:47 UTC